FAQ

Frequently asked questions

ORDER DELIVERY TIMES?

Our current turn around time is 10-20 working days.

The turn around time does not include weekends. e.g if an order is placed on a Saturday the turn around time does not being until the following Monday.

We also do not include the day of payment in the turn around time. Bank Holidays are also excluded from this.



DELIVERY COST

Cost of delivery is calculated on total weight of an order



POSTAGE & PACKAGING

Orders are taken to the post office on a Monday or a Friday. Therefore if you receive a fulfilment email between Monday and Thursday you item will ship on the Friday.

If you receive a fulfilment email between Friday and Sunday your item will ship on the Monday. You shipping day is the day when the tracking for your order will be uploaded.

All items are packages safetly and all items posted 1st class signed for.



RETURNS

We do not offer returns or to fix an item once it has been washed.

We source the best quality materials for all of our products and provide a 100% quality guarantee however if you are not satisfied with your order then please contact us within 7 days of receiving your order and we will do all we can to resolve this issue.